I no longer have the app, how do I delete my account?

Write to contact@nohemia.com from the address linked to your account, with “Account deletion” in the subject. We take care of it, within thirty days at the latest, and you get a confirmation once it is done.

No. Deletion is final: no bin, no backup, no grace period. If you are hesitating, export your data first.

How long does it take for everything to be erased?

From your space, the erasure is immediate. By email, we act as fast as we can and within thirty days at the latest, the window the GDPR sets.

Is my purchase refunded if I delete my account?

No. Deleting your account ends your access: a one-time purchase is not refunded and cannot be transferred to a new account. If you still have an earlier subscription taken out on the site, it is cancelled at the same time. If it went through the App Store or Google Play, only they can stop it, and it has to be done in your phone settings before you delete.

I never created an account, what do you hold on me?

Nothing. The public site reads without an account and sets no advertising cookie. With no account, there is nothing to delete.

Your account · deletion

Delete your account, and everything in it.

Two ways, your pick: from your space, where deletion takes seconds, or with an email to contact@nohemia.com if you no longer have the app. Either way, your account and everything you kept in it are erased for good, and nothing comes back afterwards.

From the app or the site

This is the shortest path, and the only one that acts within the second. It works the same on the site, on iPhone, on iPad and on Mac.

Open Nohemia and sign in.
Go to Account, right at the bottom, to the section called “Your data and your privacy”.
Choose “Delete my account”, then confirm.

The erasure starts straight away. You are signed out everywhere, on every device, and there is no bin to fish anything back out of.

Open my space

Without the app, by email

You uninstalled the app, changed phones, or would simply rather not sign in again: write to us and we will handle it.

Send an email to contact@nohemia.com from the address linked to your account.
Put “Account deletion” in the subject line, that is all we need.
If reasonable doubt remains about who you are, we will ask you to confirm before acting, never for an identity document.

We act as fast as we can, and within thirty days at the latest, as the GDPR requires. A confirmation email reaches you once the erasure is done.

contact@nohemia.com

What gets erased

Everything goes at once, with no sorting and no exception. Here is what deletion takes with it.

Your account, your email address and your Google or Apple sign-in. Sign in with Apple tokens are revoked at Apple.
Your sessions, closed everywhere, on every device.
Your birth details, the profiles you saved and the charts calculated from them.
Your Soul Imprint, your Alchemies and your results in every practice.
Your journal, your dreams, your moon intentions, your check-ins, your habits, your rituals and your streaks.
Your tarot pulls, your synastries, your stone collection, your quiz answers, your biorhythm readings, your mirror hours and your totem encounters.
Your progress through the academy, your exams and your certificates.
The data exports you had already generated: the files themselves are destroyed.
The access you purchased, which ends with the account, and your customer profile, anonymised at our payment provider. An earlier subscription taken out on the site is cancelled at the same moment.
The personal data held inside the payment notifications we received, redacted.

What is kept, and why

Three things survive. None of them can lead back to you, and each answers an obligation we cannot set aside.

The record of the request itself: its date and its status.: It is detached from your identity at the moment of erasure. The GDPR asks us to be able to show that a request was honoured; that single line, and nothing else, is the proof.
Invoices and receipts held by the payment platform.: They do not live in your space but at Polar, the App Store or Google Play, depending on where you paid. Accounting and tax law requires keeping them for ten years, and nobody here can erase them on their behalf.
Payment event rows, emptied of every piece of personal data.: They are technical counters, with no name, no address and no customer id. They exist so that the sales bookkeeping stays honest.

If you have paid, read this first

Deleting your account ends your access. What that changes depends on what you paid for, and where you paid for it.

One-time purchase: access ends with the account. The purchase is not refunded and cannot be transferred to a new account.
Earlier subscription taken out on the site: it is cancelled automatically when you delete. Days already paid for are neither kept nor refunded. If all you want is to stop paying, cancel without deleting: your account stays in place.
Subscription taken out through the App Store or Google Play: only Apple and Google can stop it. Cancel it there first, in your phone settings, otherwise the billing carries on while your account no longer exists.

Before you go

One thing that costs nothing and cannot be done afterwards.

Export your data from your space: one complete, readable file to keep on your side.

Common questions

I no longer have the app, how do I delete my account?: Write to contact@nohemia.com from the address linked to your account, with “Account deletion” in the subject. We take care of it, within thirty days at the latest, and you get a confirmation once it is done.
Can I undo it?: No. Deletion is final: no bin, no backup, no grace period. If you are hesitating, export your data first.
How long does it take for everything to be erased?: From your space, the erasure is immediate. By email, we act as fast as we can and within thirty days at the latest, the window the GDPR sets.
Is my purchase refunded if I delete my account?: No. Deleting your account ends your access: a one-time purchase is not refunded and cannot be transferred to a new account. If you still have an earlier subscription taken out on the site, it is cancelled at the same time. If it went through the App Store or Google Play, only they can stop it, and it has to be done in your phone settings before you delete.
I never created an account, what do you hold on me?: Nothing. The public site reads without an account and sets no advertising cookie. With no account, there is nothing to delete.

A question before you decide

One address, and someone really reads it: contact@nohemia.com.

Also worth reading Privacy policy Terms of service